Mystery Shopper: A relaxing week on a Greek island

Location: Bedford

Wanted: A couple want a relaxing week on a Greek island. They’d like to stay in an authentic resort, to have breakfast included and to go on a boat trip.

Budget: £4,000

Thomson, Harpur Street

I was acknowledged immediately when I entered the shop. The agent was very friendly, enthusiastic and patient.

I was recommended an all-inclusive stay at the Kolymbia hotel in Rhodes, flying with Thomson Airways, and quoted a total price of £2,586 for both of us. This was an ideal match.

The agent also upgraded the room to include a swim-up pool.

I was impressed by the service given by this agent, who was a trainee and who wrote down my needs and conferred with her manager.

Although my enquiry was not followed up and I thought the inside of the shop was unattractive, overall this was an excellent experience and I would not hesitate to recommend the store to friends and family.

Thomas Cook, Bedford Road

The Co-operative Travel, Harpur Street

All of the agents were eager and worked hard to find suitable options, but the winner’s recommendation best met my request.

Winning Agent

Mo Alexander, travel advisor
“I’ve been with Thomson Bedford for only four weeks, and already feel it’s a fantastic company to work for. I’ve always wanted to work in the travel industry and was thrilled when I got the opportunity. I love making people’s dream holidays come true and giving that extra-special service to all my customers.”

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