Captivating Cuba has stepped in to offer support following news that Live Holidays – which traded under the names Cuba Direct and Live Cuba – has ceased trading.
The Civil Aviation Authority said that Live Holidays ceased trading as an Atol holder on October 4, and it is currently collating information from the company.
The CAA statement said the London-based company held an Atol until September 30.
More: Niche operator Adriatic Holidays and Cuba specialist Live Holidays cease trading
A message on Facebook from Captivating Cuba said: “The whole team at Captivating Cuba are so sorry to hear the news that our colleagues at Cuba Direct/Live Holidays/Live Cuba are no longer trading as an Atol holder.
“We have worked alongside them in Cuba for some years, and our thoughts are with the staff, suppliers and customers affected.
“We are receiving lots of calls and emails about whether we can assist by taking over bookings and helping with arrangements that were previously booked with Cuba Direct/Live Holidays/Live Cuba.
“We are doing our upmost to respond and assist everyone as soon as possible, prioritising where we can those already in Cuba or travelling imminently.
“We are also liaising with the CAA on the matter and have offered our support to them to assist clients in Cuba and those due to travel.
“If any travel agents and/or customers have been placed into any difficult situations or need any advice with any upcoming bookings to Cuba, please explain your situation and we will do our very best to help you regardless of whether you book with us or not.
“The easiest and fastest way for us to deal with your enquiry is if you can please send us an email with your current booking and the services that you need replicating or any advice you need or questions you have.
“If you have customers currently in resort with Cuba Direct/Live Holidays/Live Cuba, please contact us and we will arrange for our local team in Cuba to help and support your clients as much as possible.”
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