Jet2holidays ‘working on’ PCR testing deal

Jet2holidays is “working on” a deal to offer discounted PCR tests for its customers but wants to guarantee results will be ready before departure “100% of the time” first.

Chief executive Steve Heapy told a Travel Weekly webcast that it was in conversations with testing providers to strike a deal.

But he was adamant the operator would not allow a deal whereby there was a chance customers could end up missing their holidays if test results were not delivered in time.

“It’s fine getting a test for £20 but if you don’t get it back in time, you’re knackered – you can’t go on holiday,” he said.

Addressing rival Tui’s recent agreement to offer tests for £20, he questioned: “What are the service levels like? What guarantees are given as to whether the test will be returned on time? That’s something we’re spending a lot of time and effort on.

“If we sign a deal with a company, we expect the test results back 100% of the time, as per the agreed schedule, because the worst thing you could do is get people’s hopes up.

“After the last 15 months we’ve had, say they have a test ready to go away, and then they don’t get the results back in time, you’ve then got to tell your two little children they’re not going on holiday because this cheap deal that you got wasn’t as good as it first looked. So that’s our big focus.”

Share article

View Comments

Jacobs Media is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.