Holiday Franchise Company streamlines holiday quote process

A streamlined process of turning around customer holiday quotes has been introduced by the Holiday Franchise Company.

The initiative comes as the group attempts to improve liaison between its agents and suppliers.

If information is missed, it can result in multiple calls, long wait times or multiple emails, especially at a time of strong demand for travel, according to the company. 

Now dynamic quote technology prompts agents to provide all essential information needed across every holiday type. This then creates a PDF quote summary which is sent to tour operators. 

Head of franchise Joanne Aldridge said: “Our tour operator partners are stretched coping with the bounce back demand of travel; we need to play our part to achieve our shared aim, of securing more sales. 

“After speaking to Vishal [Patel] director of Travel Pack, we wanted to ensure our franchisees could showcase best practice, support our tour operators, increase speed to market to increase sales.” 

Travel Pack sales and marketing director Patel added: “I am incredibly impressed with the new system. The qualification of an enquiry is imperative and helps my team quote quickly and efficiently.

“This development will undoubtedly lead to improved conversions and improve the service offered by both the travel consultant and tour operators.” 

Franchisee Natalie Woods, of Sandal Woods Escapes, said: “I was super impressed on how comprehensive and intuitive it is. It’s almost another training tool in disguise. 

“It is an invaluable prompt to ensure I am capturing all the information needed to truly understand my clients’ requirements. 

“It will also enable me to provide accurate and thorough information to suppliers in a simple, structured, and speedy way. I can’t wait to start using it, it will make such a difference to how I work”

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