Travel Counsellors has achieved a turnover of £800m in the past year, it was announced at the company’s annual conference in Liverpool.
Chief executive Steve Byrne attributed the “rapid recovery” of the homeworking firm to the way its agents looked after their customers throughout the pandemic.
Addressing about 1,000 conference delegates at Arena and Convention Centre (ACC) Liverpool, Byrne praised the resilience shown by the agency’s staff during Covid.
“You have just been absolutely incredible; you are all amazing for what you did during Covid,” he said.
“It’s not about the numbers [at Travel Counsellors], it’s about the people, but let me use the numbers to illustrate it.
“In the year 2019-2020, had it not been for Covid, the company would have turned over about £675m – in the 12 months just gone, the company has turned over £800m.”
Byrne went on to say this bounce-back was due to the “sacrifices” homeworkers made for their customers during the period of adversity.
“We’ve seen one of the most rapid recoveries in business after one of the most drastic declines – and that’s because of the way you looked after your customers,” he added.
“This community navigated one of the worst things you could expect to experience in business; one of the most challenging things you could ever have to endure.”
Byrne later said he was “humbled” to serve the company’s homeworkers as their chief executive as the businesses they run are “just incredible”, adding there is opportunity for them to grow in 2023.
“You can go to incredible heights within the Travel Counsellors community; we want you to be able to scale your business with us, if you want to,” he told delegates.
Travel Counsellors’ 2022 conference is taking place at ACC Liverpool between November 11-13.