A free replacement stay is being guaranteed by Sandals Resorts International should a guest’s holiday be impacted by Covid-19 when in resort.
The new initiative also provides guests with free Covid-19 testing while staying at a Sandals or Beaches property in the Caribbean.
Clients who should test positive for Covid-19 and are required to quarantine will be provided with an accommodation credit voucher for the value of their room cost.
The arrangement applies to people who have holidays booked before the end of the year via the all-inclusive company’s UK operator Unique Caribbean Holidays Ltd for travel before December 31, 2022.
Guests booking through third-party tour operators will also benefit from the scheme.
The voucher can be redeemed against a replacement stay within 12-months of the issue date.
Agents can book their clients’ holidays via UCHL knowing that their holiday is fully assured with Sandals Resorts. Certain restrictions, terms and conditions apply.
UK guests will be provided with complimentary on-resort Covid-19 PCR or antigen testing, based on the requirements of the local governments in the islands where Sandals and Beaches Resorts operate.
This also includes the required antigen test for British guests to return into the UK, which is carried out at all Sandals and Beaches resorts within 72 hours prior to departure. Results are usually received from within 24 hours.
The Sandals Holiday Assurance scheme is designed to take the worry out of travel, according to SRI executive chairman Adam Stewart.
He said: “We want to put the fun and joy of planning and anticipating a great holiday back into travel.
“While we recognise the real concerns that may weigh on our guests’ minds, we’re taking extraordinary measures to remove worry from the equation, so travellers’ can delight in the entire travel journey – from booking to departure.”