Jet2.com and Jet2holidays have been recognised as being among the best companies in the UK for delivering high quality customer service.
Jet2holidays is ranked joint ninth out of more than 250 companies in the latest UK Customer Satisfaction Index (UKCSI), published by the Institute of Customer Service.
This makes the package holiday specialist the highest ranked tour operator for customer service.
Sister airline Jet2.com comes 29th in the list and the highest ranked airline.
No other operator or airline makes the top 50 in the list which is topped by Amazon.
This came as the study found that average satisfaction for airlines is higher than for coach or rail operators but fell by 2.2 points compared to the same time last year.
Six of the eight airlines included in the UKCSI suffered a decrease in customer satisfaction of at least one point, with the biggest drops for Ryanair (-4.7 points) and Virgin Atlantic (-4.6 points).
Jet2.com had a customer satisfaction score of 82.6, down slightly from the previous year.
Premier Inn came in equal 16th place with The Trainline 18th, P&O Ferries 20th, Brittany Ferries 21st, Haven Holidays 31st, Booking.com 36th, P&O Cruises equal 39th and Hilton 49th.
Jet2holidays is given a customer satisfaction score of 84.2, above the national average of 78.1.
More than 30 different considerations – such as staff professionalism, quality and efficiency, and complaint handling – are factored into the results of ther study, based on the responses of more than 10,000 customers.
Steve Heapy, chief executive of Jet2.com and Jet2holidays, said: “This major study by the Institute of Customer Service shows yet again that Jet2.com and Jet2holidays is way ahead of other tour operators and airlines when it comes to delivering customer satisfaction and trust.
“We invest heavily into delivering the very best service for our customers, so it is incredibly rewarding to see this recognised. It comes on the back of a number of other awards and accolades, which can only be achieved through a tremendous amount of hard work by the brilliant team we have here at Jet2.com and Jet2holidays.”