Royal Caribbean International has unveiled a raft of changes to its trade sales team in the UK and Ireland.

Karen Tucker, who has been with Royal Caribbean International for more than 15 years, has taken up the newly created position of head of field sales.

She will be responsible for a team of regional sales managers including Dionne Lalley, who has moved across from the line’s Insights team.

The line confirmed head of key accounts Donna Carley left the business at Christmas and it is in the process of replacing her.

Kelly Ashby has moved from the product team to also become a key account manager.


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Rhianna Rees has moved from the line’s revenue team and will now report into UK and Ireland sales director Martin MacKinnon as sales planning executive.

Head of trade support Nicki Lewis has bolstered her team with a number of promotions and appointments.

Brand manager Jo Puccioni has taken up the role of trade marketing manager.

Former trade marketing manager Kerry Nicholson has become the line’s e-learning manager and will oversee new LEARN platform, which uses artificial intelligence to help agents engage as they learn.

Holly Matthews is now Club Royal manager and will work alongside Gemma Lovell to develop the line’s agent loyalty programme.

Senior trading executive Carla Hines has been promoted to sales admin manager.

She will be responsible for leading and coordinating the sales admin function and will be supported by a team of three.

Jo Griffiths, previously part of the revenue management department, has taken up the position of senior trading, groups, netts and support executive.

MacKinnon said: “The relationships we hold with our trade partners in the UK and Ireland continue to be incredibly important to us.

“We know the team will set us up for success as we look forward to yet another year of incredible activity including the return of Anthem of the Seas to the UK in April, the newly amplified Allure of the Seas being homeported in Barcelona and the launch of our brand new ship Odyssey of the Seas in November.”