| Journal: TWUK | Section: |
| Title: | Issue Date: 22/05/00 |
| Author: | Page Number: 10 |
| Copyright: Other |
Time waiting is opportunity to generate more sales revenue
I READ with interest last week’s article on the paranoia of agents who object to calling so-calledpremium-rate numbers.These are not premium rate but are national rate. Such numbers are used by call centre intensive businesses that do not wish to advertise their office location by offering a local phone number. This means inbound calls can be easily routed from location to location.
The companies selling these numbers buy telephone minutes in bulk at a large discount and so can offer about 1p per minute payback to the number’s owner.
The only downside for agents is for those who are in the call-centre’s local area. They will have to pay national instead of local rate.
If an agent is worried about this, why not ask the call centre for its local number? Even better, spend the time selling another holiday. It might pay for the whole month’s phone bill.
Paul Richer,
Senior partner
Genesys – The Travel Technology Consultancy
Borehamwood