| Journal: TWUK | Section: |
| Title: | Issue Date: 03/07/00 |
| Author: | Page Number: 10 |
| Copyright: Other |
Letter of the week
Why doesn’t Crystal care?
We made a booking with Crystal in February and since that time we have been chasing up a correct confirmation – the one which we received did not show any flight details and the price was incorrect.We have faxed, made numerous telephone calls and, to date, a correct confirmation/invoice has never arrived.
This week, we received a balance reminder and so again we telephoned the accounts department explaining we were still waiting for a correct invoice.
We were told someone would call us back butno-one did.
After further calls we were notified the flights were not booked and are no longer available.
I have checked the flight on our central reservations system and there are seats available but in a different class.
I think Crystal should book the seats and stand by the original price but I have been told my clients can either cancel or take an alternative flight via Heathrow, which was not their chosen airport.
I will now have to explain to my clients why no flights were booked and why – even though there are seats available on the flight which they thought they were booked on – they have to fly back via Heathrow. Whatever happened to customer care?
Ann Protheroe, proprietor, Belper Travel Centre, Alfreton, Derbyshire
n Travel Weekly would welcome a response from Crystal.