| Journal: TWUK | Section: |
| Title: | Issue Date: 10/07/00 |
| Author: | Page Number: 47 |
| Copyright: Other |
factfile
CompensationAvro: customents get meal vouchers if a flight is delayed 3hrs or more; the maximum compensation of £10 relates to an 8-10hr delay; for longer hold-ups passengers are offered either use of a room at a hotel plus a meal, or overnight accommodation plus a meal, if appropriate.
First Choice Flights/Unijet: no compensation. After a delay of 2-4hrs, light refreshments will be offered. For longer delays, meals will be provided an overnight stay.
Cosmos Flights: offers £20 compensation for the first 24hr delay and a further £20 for each subsequent 24hr delay, up to a maximum of £60 per person (unless the client has travel insurance which provides delay protection cover). If an outbound flight is delayed by 24hrs because of industrial action, technical faults or bad weather, clients can cancel and receive a refund. On outbound delays of more than 2hrs, light refreshments will be provided where possible. After more than 4hrs, meals will be provided. If an inbound flight is delayed, the operator will arrange for clients to stay at their hotel, or be moved to one closer to the airport.