I was fascinated to read the article (Travel Weekly January 10) about the new Holiday Match computerised system installed in 730 Going Places locations, that “…asks customers about preferences on accommodation and resort…”
When I ran a travel agency, more than 25 years ago now, I had a very similar system in place.
The hardware was known as a ‘consultant’ and the software programme was called ‘selling’.
Richard English, REtraining, Reigate, Surrey