NOTICEBOARD

NOTICEBOARD

Educationals

&#42 Kuoni is running an educational to Cuba for 12 agents from November 1-9. The trip involves a tour, ending with two nights at the resort of Varadero. Cost is £239 per person based on half-board on the tour. For details, fax the Kuoni Long-haul College on 01306 741099.

&#42 Swan Hellenic is running a fam trip aboard its ship, Minerva, from December 13-20. The seven-day cruise, for 20 Swan Select andindependent agents, starts in Dubai and visits Fujairah, Muscat and Bombay. Details on 020-7800 2200.

Training sessions

&#42 Kuoni is launching its Australia programme at training events tonight at the Marks Tey Hotel, Colchester, and tomorrow, October 17, at Park Hall Hotel, Wolverhampton. The evening starts at 6pm with aworkshop followed bypresentations to highlight the keyselling points by the two mainsponsors, Qantas and Accor Hotels, as well as Kuoni, and dinner. Agents who want to attend should fax Kuoni on 01306 741099.

&#42 The Canadian Tourism Commission has a half-day skiworkshop at Canada House in London on October 25, to give agents the chance to meet skisuppliers from provinces including British Columbia and Quebec and UK tour operators offering skiing in Canada. Agents should fax their name and address to 020 7258 6322.

&#42 Chameleon has scheduled twotwo-day customer service training courses based on the techniques of American Mary Gober, who isconsidered the leading authority in this field. The focus of the courses, called The Art of Giving Quality Service, includes the psychology of service, the Gober language of service, telephone standards, a successformula for complaints andimpressive service recovery. The first, on November 14-15, will bepresented by Chameleon consultants trained in the Gober Method, while the December 5-6 course will bepresented by Mary Gober. Both will be held at the London Underwriting Centre. Delegate rate is £695 (£550 for three or more places). Contact 01344 299000.

Concessions

&#42 Agents can travel on Stena Line’s Amsterdam Express service for £5 each way under a new initiative to promote the rail-and-sail product. Amsterdam Express links London to Harwich by rail, where passengers catch the HSS fast ferry to the Hook of Holland and then board a train for the Dutch capital. Contact Stena Line on 08705 020202.

&#8226 Noticeboard appears every fortnight. Fax details of educationals, seminars and concessions to Jane Archer on 01483 281339.