Why can’t we say what we really think?

Why can’t we say what we really think?

So Airtours Holidays and UKLGdistribution managing director Richard Carrick believes the industry could save millions by not being too generous to whingers. I couldn’t agree more. Take two complaints we received.

Complaint one: my children were scalded by the hot water (children aged 31 and 29). We replied: We were sorry to hear….will rectify…

Wouldn’t it be nice if we could say:the use of mixer taps is obviously beyond you.

Complaint two: there were peanuts under the bed when we arrived and they were still there three days later.

We replied: had you contacted housekeeping.

Wouldn’t it be niceif we could say: we were glad to hear the rats have gone. Had they not been exterminated, the peanuts would have disappeared overnight.

We can but dream.

Angelo Carraro

Carefree Italy

Crawley