Good relations don’t seem to build bridges with customers

Good relations don’t seem to build bridges with customers

I QUOTE a recent fax sent to us concerning building work.”We are pleased to advise that, following further investigation and owing to the good relations JMCenjoys with theHotel Minorca Star management, we are in the happyposition to guarantee that the room allocated to you will be in the 90% of the complex which is unaffected by the worktaking place.”

This did not happen and the reply from customer services was: “We would offer apologies that a guarantee was made for a room to be allocated away from the building work.

At the time of communications with the hotelier, it was established that this was possible, however, due to large amounts of holidaymakers this was not possible.”

So JMC, if these guests appeared since discussions with the hotel management, and my clients booked in January why were they pushed to the bottom of the pile?

Perhaps with your “good relations with the hotel management” you can find out.

PS: The clients accepted the ex-gratia of £75 per person sent direct to them (although Irequested it be sent to me)

Mrs C Harradine, manager, Victor Manni Travel, Sawston, Cambridge