| Journal: TWUK | Section: |
| Title: | Issue Date: 06/11/00 |
| Author: | Page Number: 5 |
| Copyright: Other |
conference quotes
“We’ve come a long way since 10 years ago when ABTA was nearly bankrupt.”
Stephen Bath, president, ABTA
“We are quite amused by all these UKcompanies saying ‘buy us, buy us, buy us'”
Stefan Pichler, chief executive, C&N Touristic
“What would I do different and what’s it been like? Most things and it’s been a nightmare.”
Nigel Carpenter, chief executive, Travelchest.com on setting up a new Internet business
“I wish I wasn’t in that position (of having to discount) but I can’t, at the moment, find a way out.”
Charles Gurassa, chief executive, Thomson Travel Group
“Directional selling is destroying your customer franchise just when it is most valuable.”
Steve Endacott, managing director, Holidays by Phone
“Most of you are breaking the rules but ABTAis not much better.”
Riccardo Nardi, head of legal services, ABTA, on the complexities of the Data Protection Act