Report by Louise Longman
BRITISH Airways is to increase its work with agents in a bid
to ensure they understand its new payment scheme.
A BA spokeswoman said the ABTA convention revealed some
agents do not understand the new scheme, which comes into effect from April 1.
An ABTA convention speech on agents’ remuneration from BA
director of sales Dale Moss received a hostile reception after Moss told agents
to stop “moaning and bitching” about plans to scrap commission (Travel
Weekly November 6).