| Journal: TWUK | Section: |
| Title: | Issue Date: 23/04/01 |
| Author: | Page Number: 17 |
| Copyright: Other |
* TOP TIPS FOR AGENTS *
Tip 1: If a customer asks a specific question about whether there are direct flights to a destination, for example, a vague answer such as “I think so” or “it depends who you travel with” represents really sloppy service. Make an effort to confirm the facts for the client.