|Title:||Issue Date: 23/04/01|
|Author:||Page Number: 17|
* TOP TIPS FOR AGENTS *
Tip 1: If a customer asks a specific question about whether there are direct flights to a destination, for example, a vague answer such as “I think so” or “it depends who you travel with” represents really sloppy service. Make an effort to confirm the facts for the client.
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