Journal: TWUKSection:
Title: Issue Date: 23/04/01
Author: Page Number: 17
Copyright: Other





&#42 TOP TIPS FOR AGENTS &#42

Tip 1: If a customer asks a specific question about whether there are direct flights to a destination, for example, a vague answer such as “I think so” or “it depends who you travel with” represents really sloppy service. Make an effort to confirm the facts for the client.