LLANDUDNO-BASED Spicer Travel Bureau has become the latest
agency to join the backlash over high telephone charges by introducing an 0870
number to handle enquiries from tour operators.
The decision follows a campaign by Travel Weekly
(June 4) to expose the worst offenders among tour operators who keep travel
agents holding on the telephone.
Commercial manager Mike Sands said: “If tour operators were
treated the same way agents are when they make an enquiry, they would soon
change their ideas.”
However ABTA president Stephen Bath said there was a limit
to what it could do about the problem.