TECHNOLOGY company Sabre has completed a £1.5 million revamp
of its help desk operation.
The company’s staff have been organised into dedicated customer-specific
teams to improve the help available to agents who are having difficulty using
Sabre’s products.
Sabre vice president for the UK, Ireland and Nordic region
David Brown said: “These teams have now visited the agencies they are
responsible for, familiarised themselves with how each agency operates, its
objectives and its challenges. Now our help desk staff can do more than address
technical queries – knowing their customers as they do means that they can
volunteer intelligent, practical solutions to broader, market-based challenges.”
Renovations have also included the introduction of a system
that tracks the needs of individual agencies when they call the help desk to
assess training needs and the introduction of a maintenance engineer that deals
with hardware issues over the telephone.