Journal: TWUKSection:
Title: Issue Date: 08/10/01
Author: Page Number: 17
Copyright: Other





REQUEST

Mystery Shopper called on agents in Richmond and Kingston this week to ask for advice on a weekend to Bruges. The trip was to be during October half-term but only two of theconsultants picked up on this. The winner was the Worldchoice Expertravel agency where theconsultant offeredexcellent service.

&#42&#42&#42&#42&#42

Each week, Mystery Shopper will be calling on agents in different areas. Stars are awarded to agents that score for:

&#42 Agency appearance

&#42 Product knowledge

&#42 Staff attitude

&#42 Brochure racking

&#42 Sales technique

The top-scoring agency each week receivesa Travel Weekly certificate of commendation.