| Journal: TWUK | Section: |
| Title: | Issue Date: 08/10/01 |
| Author: | Page Number: 35 |
| Copyright: Other |
QUOTES
“In Scandinavia, 12% of the travel market is being booked online and there is a lot of evidence that could happen here.”
Rapid Travel chief executive officer Lawrence Hunt
“We need to get to the stage where an agent treats an e-mail from a customer in the same way as a customer walking into the shop.”
Advantage Travel Centres sales and marketing director Colin O’Neill