Sabre puts finishing touches to £1.5m revamp of helpdesk

Sabre puts finishing touches to £1.5m revamp of helpdesk

TECHNOLOGY company Sabre has completed a £1.5 million revamp of its helpdesk
operation.

The company’s staff have been organised into dedicated customer-specific
teams to improve the help available to agents who are having difficulty using
Sabre’s products.

David Brown, Sabre vice-president for the UK, Ireland and Nordic region,
said: “These teams have now visited the agencies they are responsible for
and familiarised themselves with how each agency operates, its objectives and
its challenges.

“Now our helpdesk staff can do more than address technical queries –
knowing their customers means they can volunteer intelligent and practical
solutions.”

He added that renovations have also included the introduction of a system
that tracks the needs of individual agencies when they call the helpdesk and
the introduction of a maintenance engineer who deals with hardware issues over
the telephone.