ATLAS Travel Insurance Services is launching a training programme to ensure retailers are giving correct advice to their clients.
The programme, published last week, will be used by Atlas staff to train agents that sign up to sell its policies.
The training sessions, lasting 2hrs, advises on the information that should be given to senior citizens, claimants and those with pre-existing medical conditions, as well as holidaymakers planning activities such as white-water rafting.
Support material and a copy of the company’s procedures manual will then be left with agents for reference. The manual was launched last year and explains the point-of-sale process. Agents with a travel insurance query can also contact Atlas’ helpline.
Sales and marketing executive Sara McIntyre said the training programme has been introduced to coincide with the setting up of the General Insurance Standards Council.
“Under GISC proposals, agents will be accountable for the information they give and if they do not sell travel insurance properly they could be fined.
“That means they have got to understand the policy they are selling,” she added.