One hundred and
seventy Thomas Cook staff are facing redundancy at its Clydebank call centre
after the group outsourced “manually intensive” work.
All paperwork and
invoicing is expected to be moved to New Delhi by April under travel document
processing specialists Lufthansa Process Management, part of the Thomas Cook
family. Remaining call-centre operations will be moved to Thomas Cook’s Falkirk
call centre, 30 miles away.
All staff will be
offered the chance to retrain as sales consultants in Falkirk or offered a
redundancy package. In addition, 130 new sales positions will be created at
call centres in Falkirk, Birmingham, Bradford and Peterborough.