ONE hundred and seventy Thomas Cook staff are facing
redundancy at its Clydebank call centre after the group outsourced “manually
intensive” work.
All
paperwork and invoicing is expected to be moved to New Delhi by April under
travel document processing specialists Lufthansa Process Management, part of
the Thomas Cook family. Remaining call-centre operations will be moved to
Thomas Cook’s Falkirk call centre, 30 miles away.
All staff
will be offered the chance to retrain as sales consultants in Falkirk or
offered a redundancy package. In addition, 130 new sales positions will be
created at call centres in Falkirk, Birmingham, Bradford and Peterborough.