ABTA has blasted the Post Office for running a
“misleading” promotional campaign that claims consumers are being ripped off
when they buy travel insurance from agents.
The Post Office’s Look Before You Book campaign says
agents do not always sell clients the most suitable policy and holidaymakers
will spend £100 million more on insurance in the first three months of the year
than they need to.
In a stinging attack on the Post Office an ABTA
spokesman said: “This is misleading and just not true. I would dispute that
members of the public are not given a choice.”
Post Office head of travel services Hugh Stacey hit
back, saying: “Many people buy their insurance from agents because they are not
aware of their options and believe they are obliged to do so.”