bracing themselves for the latest round of British Airways’ cuts following the
launch of its ‘son of Future Size and Shape’ programme.

Under the
two-year business plan, BA wants to carve out a further £450 million a year on
top of the £650 million already targeted by driving more business on-line.

The main
chunk of the saving will come from a 10% reduction in spending through renewed
contracts with 16,000 suppliers and a move towards a self-service style culture
for customers and staff.

include a low-cost style 100% e-ticketing system by the end of next year, 80%
of customer transactions on-line by March 2004 and a 50% reduction in fare
types by March 2005.