Check-in Completing formalities at the joint first and business-class check-in desk at Heathrow’s Terminal Three was hassle-free. No queues, no fuss and very friendly staff which helped tremendously after a busy working day in London.
On the ground I enjoyed the comforts of the lounge which had only four passengers in it. I was surprised at the lack of variety of food – only biscuits and cakes – yet there was a good selection of soft drinks and liquor. This was compensated by a good array of reading material, including national newspapers and magazines. However, use of telephones and fax machine was not free.
Aircraft type Three-class Airbus A300-600,
Seats I sampled the old first-class seat that Qatar has fitted in business class as a temporary measure shortly before it revamps its entire on-board premium products. Comfortable, clean and spacious seats in a 2-2-2 configuration, but not electronically controlled that one would expect to provide the extra comfort.
Food I am always disappointed when bread rolls on flights turn out to be rock-hard, but Qatar got the formula right in the galley. There was a choice of two meals, vegetarian and non-vegetarian but the US-style breakfast was more comprehensive.
In-flight service A real hot towel, pre-take-off drinks and newspapers provided immediately after boarding helped to make the flight a welcoming experience. Service was pleasant, efficient, but perhaps a bit over the top during the 7hr flight to the Middle East. My glass of water was topped up after every sip which I felt was too much. I fell asleep after watching a film and woke up to find one of the cabin crew spreading a blanket over me.
Overall impression Qatar scored points for a very impressive product and service, both on the ground and in the air. Personal attention by staff and a genuine willingness to serve helped deliver that professional touch. I felt a welcomed passenger from check-in to arrival. The little things matter that give Qatar the edge over some other carriers.