n on-line booking site signs with continental
On-line booking service for frequent travellers travelstore.com has joined forces with Continental Airlines to offer cut-price flights on the Web. Return flights to New York, Washington and Boston start at £186. The booking period is for outbound travel from January 10-March 31. The site can be found at: www.travelstore.com.
n cable and wireless gains orchid deal
Cable and Wireless Communications has signed a contract with Thomas Cook-owned Orchid Travel to provide technology for its call centre operation in Birmingham. It will install its StatsPlan technology which gives detailed data on incoming numbers, including level of enquiries, duration of calls and average answering times.
n BAA completes £51m millennium bug check
Airports operator BAA has completed its three-year £51m project to check its operations are year 2000-compliant. The company has received a certificate from Action 2000 to show that it has achieved the group’s required level of checks.
n IBM web auctions to boost travel sales
Computer giant IBMis to expand its presence in the travel industry with a new project on the Internet. The company has launched a service to enable companies to create their own auction sites in order to sell off everything from excess hotel rooms to airline seats.
n equinus survey showsinternet use preference
A recent survey by technology consultancy Equinus shows that more people in the UK prefer using the Internet to research holidays than the telephone, but nearly half would prefer to deal directly with a sales person before actually making a booking.