“Each year the business content gets more professional and more relevant at these conventions. Harder questions are being asked and the speakers answer in a straightforward way. It’s very good for the industry.”
John Hays, managing director, Hays Travel, Sunderland
“I think there is a serious need for ABTA to look at the education of agents on e-commerce. There is a massive need for it and more practical focus on technology issues would have been useful.”
Ken McNab, managingdirector, The Travel Company, Edinburgh
“It’s been an excellent conference but I think there needs to be more debating sessions where independent agents get a chance to have their say. I would have liked to have seen more independent agents represented on the panel.”
Carla Toon, manager, Villair Travel, Ashby-de-la-Zouch
“This Convention has shown me that the gap between agents and operators is getting wider than ever and we are going to have to look for new ways to compete with their direct-sell operations, such as staying open longer or opening on Sundays.”
Alan Bowman, managing director, Paramount Travel Worldchoice, Leeds