The London office of Carnival Cruise Lines has issued an apology to agents after a problem with its phone system meant callers were receiving an engaged signal.
The problem occurred over the weekend and continued into this week forcing the cruiseline, which includes the Carnival, Holland America Line, Windstar and Costa Cruises brands, to divert calls to sister brand P&O Cruises’ call centre in Southampton.
Speaking today, Carnival UK director of sales and marketing Lynn Narraway said British Telecom engineers were called in but had struggled to identify the cause of the problem.
Costa Cruises’ reservations manager Kam Ruprah said: “We are working to get the problem resolved as soon as possible. Please use Amadeus Cruise or Costa Click when possible, alternatively you can email us at bookings@uk.costa.it.”