In 2020 self-service check-in kiosks will allow air passengers to control every aspect of their flight, according to research by technology company Amadeus and marketing firm Henley Centre.
Digital technology will ultimately allow consumers to check in, complete itinerary changes and receive airport navigation prompts – all from a self-service kiosk.
For example, air passengers of the future will be able to change itineraries and access detailed maps of both the departure and arrival airports to make them more familiar with their surroundings.
Travellers will also be able to use self-service kiosks to tailor their flight from choosing their seat to the entertainment they want to watch and meal they want to eat.
Amadeus corporate and marketing communications director Eddie Ross said self-service kiosks are “in the short trousers stage”.
“In the future, travellers should be able to engage with the system and get more out of using them than they currently do from check-in staff.”
The report states touch screen technology could be replaced with speech technology, in a variety of languages, to make kiosks more appealing.
The report adds premium services such as baggage being collected from home and taken to the end destination will become commonplace as it is an easy way to reduce the threat of terrorism and improve the general travel experience.
The report was producedas a result of consulting travel technology and aviationexperts on how they thought technology would changetravel by 2020.
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