Travel Weekly’s Mystery Shopper calls on travel agents across the UK each week to check presentation, attitude and service.
Travel Weekly’s Mystery Shopper in association with Gazetteers.com.
|THE TARGET ▼||WANTED ▼|
|Cheadle, Cheshire||A romantic short break to New York|
Internal/external appearance (25%)
Please note, no additional information will be given about Mystery Shopper’s visits.
73 High Street, Cheadle
Although the scaffolding outside this agency marred its appearance, inside it was brightly lit and all the staff looked smart and professional.
61 High Street, Cheadle
I was acknowledged instantly and referred to a consultant who had recently been to New York. She checked with Tradewinds, which she explained were part of Going Places and would be able to offer me the best deal.
The Shopping Centre, Cheadle Hulme, Cheadle
As this agency was quiet, I was approached by a consultant straight away.Instead of using brochures, the consultant used the agency’s own in-house system, ‘Escape’, which she seemed confident would find me a good deal.
|Harvey World Travel|
25 The Precinct, Cheadle Hulme, Cheadle
This agency’s window display was sparse, which didn’t create a good first impression. This was quickly compensated for by an enthusiastic consultant, who was quick to look at several different holiday companies for me, explaining that most of them flew from Manchester with Continental Airlines. The best deal she found, through Cresta Holidays, was staying at a four-star hotel. She apologised for not having a Cresta brochure for me but in an effort to make up for it, showed me a picture of the hotel on her computer screen. Exploring alternative options, she then looked at the websites of Jetset, Superbreak and Gold Medal to check whether booking flights and accommodation separately would give me a better price.Having agreed that Cresta was the best deal, she then looked on Gazetteers.com to obtain an independent review of the hotel.I was given her card and all the details of the holiday she had found.This consultant stood out from the rest by being the most committed to finding me the best deal.
|TOP FIVE TIPS|
Tip 1:Suggest extras such as a luxury towncar from the airport – Resorthoppa.com will provide one from £80. For sightseeing, a helicopter flight takes some beating – try Keith Prowse or Attraction World.
Tip 2: The Empire State Building is a classic, but for a different high-rise view, suggest the newly renovated Top of the Rock observatory (atop the Rockefeller building). Book them in for dinner at the Rainbow Room Grill.
Tip 4:Use a restaurant guide such as Zagat or Harden’s to guide clients to the most romantic spots.
Tip 5:Go for broke in one of New York’s grand old hotels. The Jumeirah Essex House and the Plaza have both had a recent facelift – upgrade them to a suite for a real blowout. US specialists such as Virgin or Travel 4
Mystery Shopper’s mission this week was to uncover the best deal on a five-day getaway to the Big Apple in April.
Gazetteers.com, from DG& G Travel Information gives you a single website that means you need never fear being mystery shopped again! Gazetteers.com combines all our unique and unbiased data – destination/resort guides, hotel reviews, tour operator details, passport and visa – and sorts it the way you want it. With superb search functionality and additional hi-tech features such as online brochures, photos and interactive maps, you’ll find it hard to believe that travel agents ever managed without it. Gazetteers.comprovides agents with all the product knowledge you need to meet and exceed customer expectations. Log on at Gazetteers.com.
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