Travel Weekly’s Mystery Shopper calls on travel agents across the UK each week to check presentation, attitude and service.
Travel Weekly’s Mystery Shopper in association with Gazetteers.com.
|THE TARGET ▼||WANTED ▼|
|Newcastle, Tyne and Wear||A seven-night stay at a cool hotel in Tunisia for a couple|
Internal/external appearance (25%)
Please note, no additional information will be given about Mystery Shopper’s visits.
6 Northumberland Street, Newcastle upon Tyne
The agency was brightly lit but busy. I browsed the brochures and waited to be seen while the consultants dealt with other customers. When I was eventually acknowledged I was given a brochure and told to look through it I was not offered any other help or guidance.
117 Newgate Street, Newcastle upon Tyne
I found this was the best agency on price and was approached immediately by a friendly consultant who searched for suitable accommodation.
|Dawson and Sanderson|
26 Ridley Place, Newcastle upon Tyne
A large, clean shop with very competent staff that showed a kind, friendly approach, making me feel comfortable throughout the visit.
124 Northumberland Street, Newcastle upon Tyne
This shop was very clean and well presented with three large departments including a bureau de change. I was seen by a very pleasant and helpful consultant, whose knowledge and fervent study of each hotel was a customer’s dream.
|TOP FIVE TIPS|
Tip 1:Tunisia has its own take on the riad concept – they’re called dars here and although not as plentiful as Morocco, they’re springing up all the time.
Tip 2:Look out for Tunisia specialists and upmarket operators such as Wigmore and Classic Collection Holidays – if they can’t find exactly what the client is looking for they will be able to suggest an alternative.
Tip 3:If you’re stumped, call the tourist office, which will be more than happy to help with more esoteric requests. The Tunisia National Tourist Office can be reached on 020 7224 5561.
Tip 4:For small, intimate hotels, bypass the big resorts such as Hammamet and look at more out-of-the-way places such as the Island of Djerba. Carthage also has a very modern boutique hotel, the Villa Didon.
Tip 5:Spa holidays are also very big in Tunisia – thalassotherapy in particular. This kind of treatment uses saltwater and minerals from the sea
This week Mystery Shopper challenged agents to find cool and unusual accommodation for a young couple who want to go to Tunisia for a week in May.
Gazetteers.com, from DG& G Travel Information gives you a single website that means you need never fear being mystery shopped again! Gazetteers.com combines all our unique and unbiased data – destination/resort guides, hotel reviews, tour operator details, passport and visa – and sorts it the way you want it. With superb search functionality and additional hi-tech features such as online brochures, photos and interactive maps, you’ll find it hard to believe that travel agents ever managed without it. Gazetteers.comprovides agents with all the product knowledge you need to meet and exceed customer expectations. Log on at Gazetteers.com.
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