Travel Weekly’s Mystery Shopper calls on travel agents across the UK each week to check presentation, attitude and service.
Travel Weekly’s Mystery Shopper in association with Gazetteers.com.
|THE TARGET ▼||WANTED ▼|
|Caerphilly, Mid Glamorgan||A trip to Mexico for a group of friends in September|
Internal/external appearance (25%)
Please note, no additional information will be given about Mystery Shopper’s visits.
2-4 St Fagans Street, Caerphilly
Outside, this agency was drab and inside it was depressing, not giving off the sense of holiday excitement. As I entered I was not acknowledged – the two staff members raised their eyebrows at me and carried on with their work.
42 Cardiff Road, Caerphilly
Both the external and internal appearance of this agency was average, and I found the staff uniform dowdy, although it did look smart.
50 Cardiff Road, Caerphilly
The external and internal appearance of this agency was very good; it looked fresh and welcoming. And the same went for the staff, who were well presented and friendly.
51 Cardiff Road, Caerphilly
This agency was bright and appealing outside, and as I entered, the same could be said of the internal aspects. The staff were dressed in bright, smart uniforms that matched the holiday mood.
|TOP FIVE TIPS|
Tip 1:Remember September is hurricane season. Although the risks are relatively low, travellers should always have adequate insurance – and make sure they have a policy that covers extreme weather.
Tip 2:If your customers are looking to combine beach with culture, suggest they head to the Yucatan Peninsula. Cancun is lively, but Playa del Carmen is quieter and offers good access to the Mayan ruins of Chichen Itza, Coba and Tulum. Also suggest an add-on to Cozumel for divers.
Tip 4:Visitors should research, respect and observe the local customs and privacy of Mayan communities. For example, photography can be prohibited.
Tip 5:First impressions count. If your shop is drab and uninspired, you’re already fighting a losing battle. Brighten up your agency with some posters and exciting decor.
This week Mystery Shopper was looking for a trip to Mexico for a group of friends in September.
Gazetteers.com, from DG& G Travel Information gives you a single website that means you need never fear being mystery shopped again! Gazetteers.com combines all our unique and unbiased data – destination/resort guides, hotel reviews, tour operator details, passport and visa – and sorts it the way you want it. With superb search functionality and additional hi-tech features such as online brochures, photos and interactive maps, you’ll find it hard to believe that travel agents ever managed without it. Gazetteers.comprovides agents with all the product knowledge you need to meet and exceed customer expectations. Log on at Gazetteers.com.
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