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More jobs to go at Thomson after call centre closure – 16 Mar 2007

TUI UK has announced a further 200 jobs are under threat at the travel giant with news it is to close its Bury call centre in Lancashire at the end of July.


The company will start a 90-day consultation with affected staff at the centre on Castlebrook Business Park in Pilsworth in due course.


The centre handles travel and flight bookings for Skydeals and The First Resort.


The news is a further blow for staff at the company, where 900 roles are already being made redundant. The company began a consultation process with staff over these jobs in January.


It is the second call centre to face closure in six months. In December Thomson shut its Glasgow call centre and instead its high-street travel agents have been taking calls through the company’s virtual call centre.


The company blamed declining telephone bookings and increasing numbers of holidaymakers booking online for the move.


Sales director Derek Jones said: “The demand for booking on the phone is declining and Internet bookings continue to grow so we have to rethink how we resource our business.  It is regrettable that we have had to put forward this proposal.”

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