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Airlines and operators offer rebookings after Glasgow attacks – 2 Jul 2007

Airlines and tour operators which operate flights out of Glasgow Airport are offering to rebook free of charge passengers whose flights were delayed or cancelled as a result of Saturday’s terrorist attack.


Certain companies are also offering full refunds. 


 


British Airways


According to British Airways customers can rebook their flights for a later date, reroute their journeys via another airport or obtain a refund if their flight has been cancelled.


Passengers who still want to travel to their original destination may rebook on another BA flight or BA franchise flight, subject to availability and certain conditions.


Passengers may also rebook on BA or BA franchise flight to an alternative destination, subject to availability, though they will be responsible for any additional fare.


Some customers may be able to make changes to their bookings on ba.com. Alternatively, the airline says passengers should contact the airline on 0870 850 9850.


 


BMI


BMI says it is operating a normal schedule, but that flights may be subject to delays as a result of increased airport security.


It is recommending passengers allow additional journey time and to use public transport wherever possible.


BMI is offering refunds for booked and ticketed travel on 30 June and 01 July.  Passengers who did not travel on 30 June or 1 July may rebook on alternative flights for outbound travel on or before 14 July.


BMI is also waiving the change fee for passengers who want to travel between 14 July and 31 August, though all rebookings must be made by 14 July. 


 


EasyJet


EasyJet is also offering to reroute passengers to their final destination at a later date, subject to availability.


Passengers whose flights were cancelled this weekend as a result of the terrorist incident can also receive a full refund by contacting the EasyJet customer service department on 0871 244 2366.


 


Flybe


Flybe says it plans to operate its full programme of flights from Glasgow but is allowing passengers to change their day of travel or routing free of charge.


Passengers can make changes by calling the call centre on 0871 522 6100.


 


First Choice


A spokesperson from First Choice told Travel Weekly that three of the company’s Glasgow flights were affected over the weekend as a result of the terrorist attack, with one of the flights delayed more than 48 hours.


Affected passengers were given the option of a full refund but only one passenger took the holiday provider up on the offer.


 


Thomas Cook


Thomas Cook says it is doing everything it can to get passengers to their holiday destinations as quickly as possible.


Travel Weekly has asked the operator to clarify whether it is offering affected holidaymakers the option to rebook their travel for a later date or receive a full refund.


 


Virgin


Virgin has one flight a week from Glasgow Airport. The flight departed without disruption on Saturday.


 


From the Travel Weekly Blog


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