WITH regard to Longwood’s article on educationals.
We regard them as a vital part of our training to the extent that we have written into our employment contracts that staff must attend at least one educational each year.
Educationals are not taken out of holiday time, all costs are paid by the company and on their return staff are required to write a report and discuss this report with colleagues. The report is then place on our Web site for customers to read. One of our staff attended a Longwood educational to Eilat, resulting in several bookings and while we all benefited from her report, she is still regarded as the expert on this resort.
Andrew Brownrigg
Managing director
Haslemere Travel Limited
Haslemere
Surrey