“I have never worked for such a powerful brand that evokes such a strong emotional response from people. They love the tail fins or they hate the tail fins, they love the wheel or they hate the wheel and they think Concorde is fantastic.”
Tricia Warwick, British Airways
“VFBalways does well in the Holiday Which survey but VFB’s Mike Bruce Mitford says he can always spot our readers when they ring up afterwards because they are more down market.”
Editor, Patricia Yates, Holiday Which
“Be truthful and honest and act quickly when you make a mistake.”
Patricia Yates again.
“The customer phones their lawyer while they are on holiday and a fax arrives on the tour operator’s desk while the customer is still on holiday.”
Field Fisher Waterhouse’s Peter Stewart complaining about consumer’rabble-rousers’
“We are seeing bank robbers turning to credit-card fraud because it is a lot easier than robbing a bank.”
John McVitie, fraudprevention consultant