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Hilton revamps commission system

Hilton is looking to strengthen ties with the trade by making it easier for agents to be paid commission.

The company is now processing commission payments centrally so that agents can receive one statement and have one point of contact for all Hilton family hotels, which include Conrad Hotels, Hilton Garden Inn and the Waldorf Astoria.

Agents can now choose how frequently they are paid or hold payments until a minimum amount is reached. They can also receive electronic statements and manage their commissions through the new TACS website or call a live travel agent help desk.

Commission for groups, meetings and conferences will continue to be paid by hotels outside the centralised system.

The new system began in the UK on January 1 and is being rolled out across Europe, Asia Pacific, the Middle East and Africa.

Head of business sales Matthew Roberts said: “We are seeking to differentiate ourselves against our competitors. Agents will be more inclined to book Hilton if we make it as easy as possible for them.”




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