Travel firms in the Best Companies scheme: Bales Worldwide

Bales Worldwide human resources director Vivienne ThornBales Worldwide claimed its one-star rating by Best Companies sent a message to staff and job seekers that it cared about its employees.

“It is a fantastic achievement as this was the first year we applied for accreditation,” said human resources director Vivienne Thorn (pictured right).

Thorn said she applied for entry to Best Companies in order to get an independent opinion of how staff feel about the business and to find areas for improvement. “If employees are unhappy, you want to hear about it, and this scheme was an opportunity for us to get an audit.”

Staff fill in the questionnaire online and, as all replies are anonymous, Thorn said it was a good way to get honest feedback. “We were pleased to find that staff felt Bales was a caring company, and felt engaged with their team.”

One area where staff felt Bales could do better was in its charitable work. “We support initiatives overseas, such as rebuilding schools in Sri Lanka after the tsunami, but I think we can improve on the work we do in the UK,” added Thorn.

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