Hays travel managing director John Hays apologised to members for the delay to the launch of its accommodation-only business Hays Beds and long-haul tour operation Hays Faraway.
He said the new bed bank had been affected by technology troubles and should be launched next month. It will take feeds from other suppliers but will allow Hays to have more control over stock.
“We’ve always had a problem with the quality of stock,” said Hays. “Some hotels are advertised as five star but turn out to be two star. Certain suppliers also don’t handle complaints well and it’s bad for our business.”
Commercial director Jill Gardener added: “Now if things go wrong we can take the property off sale. It gives us more control over our own destiny.”
Hays Faraway has also been delayed by technical difficulties. The first brochure will soft launch in May with hotels in Dubai, the Seychelles, Mauritious, Sir Lanka and the Maldives with flights from Emirates. Agents will receive 15% commission.
“There will be four and five star hotels only and quality carriers. We know they’ll be price competitive with other luxury operators like Kuoni,” added Hays.
He was speaking at the Hays Independence Conference last week.
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