Swan Hellenic’s inaugural cruise from the UK has been cancelled following the failure of its main generator.
Roger Allard, chairman of All Leisure, which owns the cruiseline, said the ship is currently being run off a back-up generator and other ancillary generators as it completes
its current cruise which is due to end on Thursday.
It will then dock in Hamburg where engineers will take the opportunity to fix the problem.
Allard said: “The ship’s still cruising and it is not inconveniencing passengers but we do have to sort the problem out.”
He added it is not known how long repairs will take until engineers have made an inspection but it was deemed necessary to cancel the Norwegian Fjords cruise which was due to sail out of Dover on May 23. Customers will be offered full refunds and a discount on a future cruise of their choice.
Allard said: “We can’t have customers turning up at the port and the ship’s not there. It’s unfortunate and very sad but we have to be responsible.”
However, he added it is hoped any necessary repairs will be made in time for Swan Hellenic’s next scheduled cruise, The Cities of the Baltic, which also departs Dover on May 31.
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