A luxury tailor-made holiday and honeymoon specialist The Couture Travel Company in Berkshire has ceased trading.
A statement on the CAA website said the company went bust on March 31.
The company was based in Taplow near Maidenhead and founded in 2005.
The CAA has issued advice to customers who have booked a package with the company.
The CAA statement said: “If you booked a package directly with The Couture Travel Company Ltd and were issued with an Atol Certificate and confirmation which states ‘package sale’, and you hold scheduled tickets the flight may be valid.
“Passengers are advised to check with the airline, if the airline confirms you have a valid ticket for travel you have two options:
Option 1
If you do not wish to use your flight you can make a claim for a refund for the amount you paid to The Couture Travel Company Ltd for your ATOL Protected package (depending upon your original method of payment). Also for passengers with non- valid flights.
Option 2
You can use your flight and if required make a claim for the cost of replacing the other elements included in your original package. i.e. your accommodation, transfers, tours or car hire (subject to how you originally paid). However there is a limit to the amount you can claim. Receipts will be required. For details of your claim entitlements go to ATT Payment Policy.
The other services have not been paid to local suppliers and you will be required to re-arrange and pay for these services again. To avoid any issues in resort, consumers still wishing to travel should confirm all the elements of their booking and agree the price for these in advance of travel.
Consumers who decide to travel and did not use a credit card to pay The Couture Travel Company Ltd can make a claim under ATOL for the costs they incur in replacing the pre-booked elements of their holiday. The replacement items must either match their original booking or be of exactly the same standard, board basis, room type, tour etc, as their original. The consumer’s claim in any event cannot exceed the cost of their entire holiday (including flights).”
For more information visit caa.co.uk/ATOL-Failures