Travel Counsellors has launched a facility for its agents’ personal web pages enabling customers to post feedback about the service they have received when booking holidays.
The development enables the travel consultants to send a web link to customers who can input their own review of the service in their own time.
The facility is designed to help the agents to promote their businesses enabling potential customers to hear first hand from existing customers.
The development comes after the latest release of the company’s website with technology allowing consultants to write journals on their own holiday experiences within their personal web pages. The new website also includes more than 200 downloadable destination guides via podcasts.
Yorkshire-based Travel Counsellor Harry Bratley, who already has customer testimonials on his website said: “The main advantage is that potential customers can see at a glance how happy my regular customers are. It gives them immediate confidence to book their travel arrangements with me.”
Steve Byrne, Travel Counsellors’ managing director said: “We launched the testimonials because there is no better way to promote your business than through first hand recommendation. Our Travel Counsellors build their business mainly through customer referral and recommendation.”