XL Leisure Group, the UK’s third largest package holiday group has gone into administration. Travel Weekly provides news, advice and reaction.
Travel Weekly News
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Important contacts
XL Airways and Medlife Hotels customers:
- Customers in UK: 0800 068 8991
- Customers abroad: +44 (0) 208 242 4783
- Further information can be found on the ATOL website
ATOL customers:
- Customers abroad: +44 (0) 2891 856547
- Customers in the UK with advance bookings: 0870 5900927
News from the web
- Official statement from XL Leisure Group
- XL Collapse Affects Flights from The West Midlands (Source: BRMB)
- Countdown to collapse of XL Leisure Group (The Times)
- Holiday company is victim of airlines perfect storm (The Telegraph)
- Coverage of XL Leisure Group’s failure (Sky)
- City punters laid bets as XL failed (The Guardian)
- Why did they wait until 4am? (The Eveneing Times)
- Flight prices surge on back of XL collapse (The Times)
- XL: travel’s worst ever Black Friday (The Times)
- TUI Travel, Thomas Cook Jump on Competitor’s Collapse (Bloomberg)
- More Firms To Follow XL? You Bet (Sky)
- XL holidaymakers promised a swift return (The Times)
- Holidays at risk as more airlines face bankruptcy (The Times)
- XL holiday firm collapse: Stranded tourists tell of relief at coming home (Telegraph)
- Another 30 airlines will go bust before Christmas, warns BA chief (Daily Mail)
- XL: Travel firm’s collapse may land taxpayer with £20m bill (The Guardian)
- XL crash sees sector return to earth (Financial Times)
- Airport Misery For Stranded Brits (Sky)
- Bankrupt former XL boss lives in £1 million home (Telegraph)
- Bills soar for stranded XL Britons (Guardian)
- Seychelles grounds two Boeings over XL administration (Reuters)
- KPMG forewarned XL board of accounting woes (Management consultancy)
How airlines are helping affected travellers
- Thomson and First Choice step in to help XL clients
- British Airways offers special fare for stranded XL customers
- Easyjet offers ‘rescue package’ for XL passengers
- Bmi offers discounted fares on XL flight bookings
- Easyjet offers £75 rescue deal for stranded XL passengers
- Clickair launches £40 rescue rate for stranded XL and Futura passengers in Spain and the UK
Consumer advice
- XL failure response from Rochelle Turner, Which? Holiday
- Civil Aviation Authority consumer advice
- ABTA advice
- Co-op Travel’s dedicated site for XL queries
Industry reaction
- XL failure response from Kenny Picken, managing director, Traveltek
- XL failure response from Barry Smith, co-founder, Skyscanner
- XL failure response from Matt Cheevers, managing director, Teletext Holidays
- XL failure response from Ranjan Singh, chief executive, Isango
- XL failure response from Mark Tanzer, chief executive, ABTA
- XL failure response from Malcolm Preston, head of travel, PricewaterhouseCoopers LLP
- Scottish Agents’ Passenger Association calls for comprehensive financial protection system
Blog reaction
- XL – bad for consumers good for business? (Travolution)
- Watch those searches go up and up (Travolution)
- XL Leisure Group Plc goes into administration (Travel Rants)
- Spare a thought for the techies (Travolution)
Analysis
- XL failure: The outlook for the travel industry
- Comment: XL aftermath demonstrates the value of ATOL protection
- Opinion: Travel must send the right messages in the aftermath of XL
- Opinion: Post XL, what’s next for travel?
- Profile – Phil Wyatt, chief executive of XL Leisure Group
- How to recession-proof your business
- A guide to XL Leisure Group destinations
- XL Leisure Group aircraft based in the UK