Amadeus helps disabled travellers with booking tool

Amadeus has launched a new version of its self booking tool allowing business travellers with mobility impairments to request special assistance at airports.

Visually impaired travellers or those with reduced mobility will be able to request assistance, such as a wheelchair or a guide in advance of travel, for every stage of their flight.

Amadeus head of global commercial operations Frank Palapies said: “Business travellers with mobility impairments – whether temporary or permanent – should not have to spend any more time than other travellers on booking special assistance. We want the corporate self-booking tool to cater to all business travellers needs while ensuring corporations reduce expenditure, without sacrificing quality.”

An EU law came in earlier this year which means agents must notify airlines if a customer has reduced mobility.


Share article

View Comments

Jacobs Media Group is honoured to be the recipient of the 2020 Queen's Award for Enterprise.

The highest official awards for UK businesses since being established by royal warrant in 1965. Read more.