Tui apologises for ‘confusion’ over re-named resort

An apology has been issued by Tui after it was reportedly caught out passing off as ‘brand new’ a holiday resort that was recently re-named.

Sunscape Bavaro Beach in the Dominican Republic was at the centre of salmonella outbreak claims in October with the children of Tui customers needing hospital treatment, MailOnline reported.

The resort near Punta Cana on the Caribbean island has since been renamed Impressive Resort and Spa.

But Tui says on its website: “This is a brand new property so no TripAdvisor rating exists for it yet.”

The renamed resort is currently being offered by TUI for £1,139 per person for a seven-night all-inclusive stay leaving from Gatwick on Thursday.

The website listing says: “The Impressive Resort and Spa is pulled right up to El Cortecito beach. Plus, it’s popular with foodies, thanks to its themed restaurants and adults-only wine bar.

“It’s all eyes on the beach at this place. You can expect a trio of lagoon-shaped pools surrounded by palm trees, and a chiffon-white stretch of sand on your doorstep.”

But holidaymaker Carl Lawton, staying at the renamed resort, revealed Tui’s mistake on Facebook.

He wrote: “Please everyone be warned that Tui are advertising The Impressive Beach and Spa resort as a brand new property in the Dominican Republic.

“We are currently staying at the resort and it’s not a new resort or a new property, it’s in fact the Sunscape beach resort.

“I feel totally let down by Tui and believe this to be the highest degree of mis-selling I have ever come across.”

Billie Baker and Reiss Monkfield from Wickford, Essex, reportedly had to take two of their children to hospital with high temperatures and diarrhoea while staying at the resort last year.

They claimed contaminated chicken eaten at the hotel was the cause of the illness, which ruined their £6,000 holiday.

Tui said at the time it was investigating the claims and assured customers that hotels are regularly audited for health and safety, including hygiene.

A Tui spokesperson said: “We’re sorry for any confusion about the Impressive Resort and Spa in Punta Cana.

“We would like to thank customers for bringing this to our attention and the wording is being updated and corrected following the simple mix up.”

MailOnline Travel said it had contacted the Impressive Resort and Spa for comment.

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