British Airways has apologised to a disgruntled passenger who posted pictures of a ‘dry bun’ served to him while he was flying in a World Traveller Plus cabin.
The Sun reported that Londoner Andrew Hedge also said the main meal was ‘mushy’ and the breakfast was an ‘absolute joke’.
The businessman and BA Executive Gold Member was served the ‘disgusting’ bun as part of his breakfast on a return trip from Heathrow to Miami, and said he will never fly with BA again.
BA admitted that the standard of food fell below ‘expectations’.
A BA spokesperson told Sun Online Travel: “We are in contact with our customer, and have apologised that our standards fell below their expectation on this occasion.
“We recently launched a multimillion-pound investment programme into our World Traveller Plus cabin and catering.
“Since February we have introduced a new and improved dining experience for customers travelling in the cabin, including wider choice and a more substantial second meal later in the flight.”
Hedge’s posts on social media were in response to a complaint by a couple who paid £2,000 for upgraded transatlantic flights and got a small croissant and cereal bar for breakfast.